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Privacy policy

AVENIR TELECOM attaches great importance to the protection of your private life. This is why we have adopted common principles within our Privacy Policy.

AVENIR TELECOM, a French limited company, headquartered in Marseille (13014), 208 Boulevard de Pluieres, is responsible for the processing of your personal data. The purpose of this document is to inform you how we use and protect your personal data, as well as the reasons why we process this data.

It applies uniformly to all services provided by the company AVENIR TELECOM, it being specified that additional information may be sent to you if necessary in the case of a particular order.

Your Energizer smartphone has an embedded Android operating system and a set of ancillary software such as Google Services and Google Mobile Applications. These programs are designed by Google and are subject to Google's own privacy policies and terms of use. You can view them within each of these mobile apps. Your smartphone also has other mobile apps, whose privacy policies and terms of use can be seen when inside these apps.

 

I. WHAT PERSONAL DATA DO WE PROCESS?

The collection of personal data is limited to what is strictly necessary (data minimisation principle)

We only collect and use the personal data that we need in the course of our business to offer you personalised and quality products and services.

We may collect different categories of personal data from you, including:

  • identification and contact information (last name, first name, postal and email address, telephone number, gender and signature);
  • identification and authentication data, especially if you use our services (technical logs, computer traces, security information, IP address);
  • information about your job (role);
  • data relating to interactions with us on our websites, on our applications, on our pages, on social networks, during interviews and telephone or video conversations and in e-mails);

We are in no way required to collect sensitive data.

The data we use may be collected directly from you or obtained from the following sources for the purpose of verifying or enriching our databases:

  • publications/databases made accessible by official authorities (official newspaper);
  • service providers;
  • third parties such as commercial information organisations in accordance with data protection regulations;
  • internet sites/directories/databases/social media pages containing information that you have made public or which has been made public by third parties.

In addition each form states in particular:

  • What the objectives of the collection of this data are (purposes);
  • Whether this data is mandatory or optional for the management of your request;
  • Who will be able to see it (only AVENIR TELECOM in principle, except when the form specifies that data needs to be shared with a third party in order to process your request);

II. DATA COLLECTION SPECIAL CASES, ESPECIALLY INDIRECT COLLECTION

AVENIR TELECOM may collect information about you although you are not a customer. The list below (non-exhaustive) shows examples of personal data collected by AVENIR TELECOM from non-customers, such as:

  • prospects,
  • principals or beneficiaries in transactions that have been made relating to a customer;
  • employees of our service providers.

III. WHY AND ACCORDING TO WHAT PROCESSING CRITERIA DO WE USE YOUR PERSONAL DATA?

A. TO COMPLY WITH OUR LEGAL AND REGULATORY OBLIGATIONS

We use your personal data to carry out various legal and regulatory obligations.

B. TO FULFIL A CONTRACT MADE WITH YOU OR PROVIDE PRE-CONTRACTUAL INFORMATION

We use your personal data to make and fulfil our contracts, including:

  • providing you with information about our products and services;
  • assisting you alongside your requests;

Within the context of customer relationship management including:

  • management and execution of products and services;

IV. TO WHICH ORGANISATION CATEGORIES CAN YOUR PERSONAL DATA BE DISCLOSED?

The personal data collected as part of the services offered by AVENIR TELECOM is processed according to secure protocols and enables AVENIR TELECOM to manage the data received within its computer applications. For the aforementioned purposes, we are required to disclose your personal data only to:

  • service providers and subcontractors providing services on our behalf;
  • independent agents, intermediaries,
  • commercial partners,
  • financial, judicial or state agencies, public bodies on request and to the extent permitted by the regulations;
  • certain regulated professions such as lawyers, notaries, auditors.

Your data may nevertheless be shared with or viewed by third-party companies (subcontractors) which are used by AVENIR TELECOM in connection with the performance of certain services and orders placed via the site, such as:

  • the service provider responsible for the operation of the Sites,
  • the provider responsible for hosting them,
  • the service provider responsible for preparing the order and dispatching it,
  • the supplier responsible for transporting the products that were ordered or are to be repaired,
  • AVENIR TELECOM's bank and/or its payment service provider,
  • customer service providers, including repair centres,
  • the provider responsible for sending newsletters.

 

SPECIAL CASE FOR THE PROTECTION OF MINORS' PRIVACY:

The Sites are not intended for minors. Nevertheless, access to the Sites is not restricted to majors only since there is no content on them that would be prohibited for under-18s.

The Sites do not aim to collect the personal data of minors.

However, if a minor's information is collected, the legal representative of said minor will have the option of contacting AVENIR TELECOM to rectify, modify or delete this information.

 

 

V. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your personal data for the longest period of time needed for compliance with the applicable legal and regulatory provisions or for another period of time due to operational constraints. In terms of customers, most of the information is kept for the duration of the contractual relationship and for 10 years after the end of the contractual relationship.

Prospects' information is kept for 3 years from collection or from our last contact with you.

VI. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

In accordance with the applicable regulations, you have various different rights, namely:

  • Right of access: you can obtain information concerning the processing of your personal data as well as a copy of this personal data.
  • Right of rectification: if you believe that your personal data is inaccurate or incomplete, you can demand that your personal data be modified accordingly.
  • Right to deletion: you can demand that your personal data be deleted within the limits of what is permitted by the regulations.
  • Right to the limitation of processing: you can request that the processing of your personal data be limited.
  • Right of opposition: you can oppose the processing of your personal data, for reasons connected to your personal circumstances. You have the absolute right to oppose the processing of your personal data for the purposes of commercial prospecting, including profiling related to this prospection.
  • Right to the portability of your data, when this right is applicable, you have the right to insist that the personal data you have provided us with is returned to you or, where technically possible, transferred to a third party;
  • Right to set guidelines for the storage, deletion or sharing of your personal data, applicable after your death.
  • Right to withdraw your consent: if you have consented to your data being processed, you have the right to withdraw your consent at any time.

 

  • Unsubscribe to the newsletter:

AVENIR TELECOM offers internet users who no longer wish to receive the Newsletter the option of unsubscribing, by clicking on the link provided for this purpose in one of the newsletters, via their customer account or by contacting AVENIR TELECOM via following address "commercial.contact@energizeyourdevice.com" and specifying the email address to be unsubscribed.

  • Recruitment area:

WHAT IS IT?

The data you enter in the application forms for an offer enable AVENIR TELECOM to process your application.

WHAT DATA IS INVOLVED?

Title, last name, first name, email address, landline and mobile phone number, date of birth, country of residence, mailing address, post code, city, password, CV, application letter, comments, title of positions you are applying for.

HOW LONG IS DATA IS KEPT?

Unless you object, your data will be stored for 24 months and then made anonymous or deleted.

LOCATION OF DATA

This data is hosted on servers located in European Union territory.

  • Software update

WHAT IS IT?

If your phone has an internet connection, AVENIR TELECOM will process your IMEI number to see if software updates are available for your phone. On your first connection to the internet, if applications are available for your phone, they will be downloaded and installed. The activation date of your phone will also be collected, in order to calculate how long your phone's guarantee is valid in the event that you do not keep your purchase invoice.

WHAT DATA IS PROCESSED?

- IP adresss

- IMEI number

- Activation date of your phone

 

HOW LONG DATA IS KEPT

 

Your IP address will not be retained.

SHARING WITH THIRD PARTIES

The activation date of your phone will be shared with the following AVENIR TELECOM subcontractors:

  • the manufacturer of your phone
  • service providers providing after-sales services (hotline, repair centres) if you send your phone for repair

 

For information on how to exercise the rights listed above, please see Processing of personal data   at the bottom of this page. In accordance with the applicable regulations, you are entitled to lodge a complaint with the competent supervisory authority such as the CNIL (the French Data Protection Authority) in France.

VII. HOW CAN YOU VIEW THE CHANGES IN THIS INFORMATION DOCUMENT ABOUT PERSONAL DATA?

Because the world is undergoing continuous technological changes, we need to regularly update this information document. We invite you to read the latest version of this document on our internal site and we will inform you of any substantial changes through our sites or our usual methods of communication.

VIII. HOW TO CONTACT US

If you have any questions regarding the use of your personal data as referred to in this document, you can see the steps to take in our Processing of personal data section

IX. MISCELLANEOUS

Information about our cookie policy and computer security is available in our Processing of personal data section

 

 

 

 

 

 

 

 

 

Processing of personal data,  version dated May 20, 2018.

The purpose of this charter (hereinafter referred to as the "Charter") is to inform users of the sites:

http://www.energizeyourdevice.com

http://corporate.avenir-telecom.com

http://pro.avenir-telecom.com

(hereinafter referred to as the "Sites") about the measures and commitments undertaken by the company AVENIR TELECOM concerning the confidentiality of the Site users' personal data, as well as the cookie policy implemented by AVENIR TELECOM.

Site users are strongly advised to read the Charter regularly before viewing and using the Sites.

AVENIR TELECOM is committed to ensuring that the collection and the processing of your data, carried out via the sites, comply with the General Data Protection Regulation (GDPR) and with the information technology and civil liberties act

 

A. Processing controller

Any processing of the personal data that is collected is carried out under the responsibility of: AVENIR TELECOM SA, with a capital of €18,688,179, registered in the MARSEILLE trade and companies register under number 351 980 925, whose head office is located at 208 Boulevard de plombieres - 13014 Marseille, duly represented by Mr Jean- Daniel Beurnier, in his capacity as Chief Executive Officer

B. Collection of personal data

Each form restricts the collection of personal data to what is strictly necessary (data minimisation principle) and states in particular:

  • What the objectives of the collection of this data are (purposes);
  • Whether this data is mandatory or optional for the management of your request;
  • Who will be able to see it (only AVENIR TELECOM in principle, except when the form specifies that data needs to be shared with a third party in order to process your request);

C. Recipients of personal data

The personal data collected as part of the services offered by the internet sites listed above is processed according to secure protocols and enables AVENIR TELECOM to manage the data received within its computer applications. This data may be sent to the subcontractors or partners that AVENIR TELECOM works with when performing its services:

  • Email router
  • Host,
  • IT operator,

D. Rights relating to the information technology and civil liberties act

For any information about or for the exercise of your information technology and civil liberties rights relating to the personal data processing managed by AVENIR TELECOM, you can contact its data protection officer (DPO):

    • By post to the following address

AVENIR TELECOM Company
For the attention of the Data Protection Officer (DPO) - DSI
208 Boulevard de plombieres
13014 Marseille

 

E. MANAGEMENT OF COOKIES

The Site users are informed that when they view the Sites, cookies are stored on their computer, their mobile phone or their tablet.

The first time that users browse the Sites, a banner appears describing the specific purposes for which cookies are used and the option that users have of opposing these. The banner also informs them that if they continue to browse the Sites it means that they consent to the storage and use of cookies on their device. If they do not accept the use of these cookies, Site users must disable them by following the instructions below.

Definition. A cookie is a file containing a modest amount of information that is downloaded onto the Site user's computer or their mobile device when they visit the Sites.

Cookies perform various functions, such as enabling users to navigate efficiently between different pages, save their preferences and generally improve their experience of the Sites. Cookies are managed by their internet browser on their computer, phone or tablet.

However, the data obtained is limited. This data only relates to the number of pages visited, the city where the website's IP address is located, the frequency and recurrence of visits, the duration of the visit, the browser, the operator or the type of device that was used for this visit. Data such as the Site user's last name, first name or the postal address of this internet connection is not, in any case, collected.

AVENIR TELECOM uses the following cookies:

Strictly necessary cookies:

These are cookies that are necessary for the operation of the Sites. They allow Site users to use the essential features of the Site, such as accessing secure areas, playing videos, remembering their preferences for customising their user interface (for example, their choice of language or region) or to maintain an active session. These cookies do not collect information that can identify you. All the information that these cookies collect is anonymous.

Accepting these cookies is a necessary condition for use of the Sites, if the Site users decline them then AVENIR TELECOM will not be able to ensure that users will be able to navigate the Sites properly.

Functionality cookies:

These are designed to enable use of the various functionalities of the Sites and to improve their operation.

These cookies do not collect information that can identify Site users. All the information that these cookies collect is anonymous and only used to improve the functionality of the Sites.

If Site users disable these cookies, these features may no longer be usable in whole or in part. Site users will find more information about the functionality cookies that AVENIR TELECOM uses and their purposes in the table below:

 

Analytics cookies:

These allow AVENIR TELECOM to recognise users, count how many there are and to look at the way they move around the Site. This allows AVENIR TELECOM to improve the functionality of the Sites, for example, by ensuring that Site users easily find what they are looking for. These cookies do not collect any information that would identify them. All information collected by these cookies is anonymous and only used to improve the functionality of the Sites.

The Site uses Google Analytics cookies. The information collected by Google Analytics cookies will be shared with and hosted by Google on servers located in the United States of America in accordance with their privacy policy. For an overview of Google's privacy policy and how it applies to Google Analytics, visit https://policies.google.com/privacy.

 

Advertising cookies:

These are the cookies used to show adverts or to target you with information suited to your interests on our site or outside our site when browsing the internet. They are used to reduce the number of times you see a particular advert and help measure the effectiveness of an advertising campaign.

Declining these advertising cookies has no impact on the use of our site. However, declining advertising cookies will not prevent you from seeing adverts on our site or on the internet.

This will only result in an ad that does not reflect your interests or preferences. These cookies are mainly third-party cookies. These cookies mainly depend on the advertising agencies. AVENIR TELECOM is unable to list them exhaustively.

Redirection partner tag cookies:

These cookies are used to identify Site users in order to show ads appropriate to their interests on third party sites and direct them to the third party distributor who is selling the product they are looking for in their store or on the internet.

Deactivation, settings, deletion and expiration of cookies:

Site users may deactivate or change the settings of their cookies by clicking on the "Cookie Management" tab on the Site.

However, if they decide to disable all cookies through their browser settings, including the Site functionality cookies (e.g. cookies enabling the saving of basket contents or that enable logging in to their account), it is very likely that they will no longer have access to all or part of the Sites.

In addition, just deactivating a cookie or a category of cookies does not remove these cookies from their browser, as deletion requires a specific action on the user's part.

Continuing to browse the Site implies acceptance, and the validity duration of Site user consent is thirteen (13) months maximum. If the Site user accepts cookies, then these cookies will remain stored on their computer for five (5) years, unless the Site user deletes them via their browser.

Otherwise, the cookies expire and are therefore disabled after a period of 13 months after they are first stored on the Site user's device.